The terms on which you may use RotaPulse.
These Terms of Service ("Terms") govern your access to and use of the RotaPulse platform and related services (the "Service"). By creating an account or using the Service you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you have authority to bind that company ("Customer").
RotaPulse is software that helps businesses digitise and manage workforce processes — scheduling, attendance, vetting records, payroll preparation, client invoicing, reporting and related features. We may update, add or remove features over time. The Service is provided on a software-as-a-service basis; we do not provide consultancy, legal, accounting or compliance advice (see also our ACS Disclaimer).
You are responsible for your account, for keeping credentials confidential, for all activity under your account, and for ensuring your users comply with these Terms. You must provide accurate information and keep it up to date. Notify us promptly of any unauthorised use.
You must not misuse the Service: no unlawful, infringing, harmful or fraudulent activity; no attempt to breach security, access other tenants’ data, reverse-engineer the Service, or overload or disrupt it; and no uploading of malicious code. You are responsible for the lawfulness of the data you put into the Service.
You retain ownership of the data you and your users submit ("Customer Data"). For personal data within Customer Data, RotaPulse acts as a processor and you as the controller; this is governed by our Data Processing Agreement, which forms part of these Terms. Our handling of personal data is described in our Privacy Policy.
Paid plans are billed per the pricing applicable to your account (see our Pricing page). Unless stated otherwise, fees are exclusive of VAT, are payable in advance, and are non-refundable except as required by law. We may change pricing on reasonable notice; changes apply from your next billing period.
Any free trial is provided "as is" and may be modified or withdrawn. At the end of a trial you may be required to select a paid plan to continue using paid features.
We aim to provide a reliable Service but do not guarantee uninterrupted availability. Planned maintenance and factors outside our control may affect availability. Support is provided as described on our website.
RotaPulse and its underlying software, design and content are owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You grant us the rights necessary to host and process Customer Data to provide the Service.
The Service may integrate with third-party services (e.g. Companies House lookups, email delivery, mapping, AI providers, payment processing). Your use of those is subject to their terms, and we are not responsible for them.
Each party will protect the other’s confidential information and use it only to perform under these Terms.
These Terms apply while you use the Service. Either party may terminate as set out in your plan or for material breach not remedied within a reasonable period. On termination your right to use the Service ends; we will make Customer Data available for export for a limited period and then delete it in line with the DPA and our retention practices, subject to legal retention obligations.
Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, or that the Service will meet any standard or regulatory requirement (including the SIA Approved Contractor Scheme). You are responsible for verifying outputs (including payroll and invoicing figures) before relying on them.
To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, data or goodwill. Our total aggregate liability arising out of or in connection with the Service is limited to the fees paid by you for the Service in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
You will indemnify us against claims arising from your Customer Data or your breach of these Terms, to the extent permitted by law.
We may update these Terms from time to time. Material changes will be notified to you; continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your local law requires otherwise.
Questions about these Terms: legal@rotapulse.com.
Last updated: June 2026. Related: Privacy Policy, Data Processing Agreement, Cookie Policy, ACS Disclaimer.
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